Privacy Policy

Your privacy matters to me. This policy explains, in plain terms, what personal information I collect through catherinepolet.coach, why, and the choices you have. I am the data controller responsible for your information, and you can reach me any time at hello@catherinepolet.coach.

What I collect

Depending on how you use the site, I may collect:

• Information you give me — your name and email when you subscribe to my newsletter, send a message through the contact form, or book a call; details you share when we work together; and the information needed to fulfil a purchase.

• Purchase information — when you buy a digital product, payment is handled by my checkout provider (see below). I don’t see or store your full card details.

• Website usage data — basic technical information such as your IP address, browser and the pages you visit, collected through analytics to help me understand how the site is used.

Why I collect it, and my legal basis

I only process your information where I have a lawful reason to:

• To deliver what you’ve asked for — sending a guide you’ve bought, running a coaching session, answering your message (performance of a contract).

• With your consent — sending you my newsletter, or setting non-essential cookies. You can withdraw consent at any time.

• For legitimate interests — keeping the site secure and working, and improving it, in a way that doesn’t override your rights.

• To meet legal obligations — for example, French law requires me to keep invoices and accounting records for a set period.

Who I share it with

I don’t sell your data. I share it only with the trusted services that help me run my business, and only as needed:

• Squarespace — website hosting, forms and email newsletters

• Lemcal — appointment booking

• Stripe — my payment provider, to process payments securely for any purchases

• Google Analytics — website usage statistics

• Meta — if a Meta pixel is active on the site, for measuring reach

Some of these providers are based outside the European Economic Area (for example, in the United States). Where that’s the case, your data is protected by appropriate safeguards such as the EU’s Standard Contractual Clauses or the EU–US Data Privacy Framework.

How long I keep it

I keep your information only as long as needed for the purpose it was collected, or as required by law (such as accounting records). If you subscribe to my newsletter, I keep your details until you unsubscribe, which you can do at any time via the link in every email.

Your rights

Under the GDPR, you have the right to access the information I hold about you, to correct it, to ask me to delete it, to restrict or object to how it’s used, and to receive a copy in a portable format. To exercise any of these, just email hello@catherinepolet.coach.

If you have a concern I haven’t resolved, you have the right to complain to the French data protection authority, the CNIL (cnil.fr).

Cookie Policy

Cookies are small files stored on your device that help a website work and help me understand how it’s used.

• Essential cookies keep the site functioning — for example, remembering items in your cart. These are always on.

• Analytics cookies (such as Google Analytics) help me see, in aggregate, how the site is used so I can improve it.

• Advertising cookies (such as a Meta pixel, if active) help measure the reach of any content I share.

Analytics and advertising cookies are only set with your consent, which you give through the cookie banner when you first visit. You can change your mind at any time through the banner or your browser settings. Blocking some cookies may affect how parts of the site work.

Terms of Sale & Service

By using this website, booking a session, or buying a product, you agree to the terms below.

About my services

‍I offer holistic nutrition health coaching, group programmes, digital guides, yoga and autogenic training sessions, and corporate wellbeing work. These are educational and supportive services designed to help you build healthier habits.‍ ‍

Important health disclaimer‍ ‍

I am a certified Holistic Nutrition Health Coach, not a doctor, dietitian or other medical professional. My content, programmes and coaching are for general education and support. They are not medical advice, diagnosis or treatment, and they work alongside the care of your doctor — never in place of it.

‍ ‍

Please consult a qualified medical professional before making significant changes to your diet, exercise or lifestyle, particularly if you are pregnant, breastfeeding, taking medication, or living with a health condition. You remain responsible for your own health decisions, and results naturally vary from person to person — nothing here is a guarantee of a specific outcome.‍ ‍

Digital products‍ ‍

Digital guides are delivered electronically through my checkout provider. Because they are digital and available to access immediately, by completing your purchase you agree to immediate delivery and acknowledge that the standard 14-day right of withdrawal no longer applies once the download has been accessed. For this reason, digital products are non-refundable once accessed. If something goes wrong with your download, email me at hello@catherinepolet.coach and I’ll put it right.‍ ‍

Coaching and sessions‍ ‍

Sessions and packages are booked and paid in advance. You’re welcome to reschedule with at least 48 hours’ notice. Once a coaching package has begun, individual sessions are non-refundable, and packages are personal to you and non-transferable. If you ever need to pause for genuine personal reasons, talk to me — I’ll always try to be fair.‍ ‍

Intellectual property‍ ‍

The content on this site and within my guides and programmes is my own work, provided for your personal use. Please don’t copy, resell or redistribute it without my permission.‍ ‍

Liability‍ ‍

I take real care over everything I share, but to the extent permitted by law, I can’t accept liability for how the information on this site is used. Your use of the site is at your own discretion.‍ ‍

Governing law‍ ‍

These terms are governed by French law, and any dispute falls under the jurisdiction of the French courts.‍ ‍

Changes‍ ‍

I may update these terms from time to time. The current version always lives on this page.

Affiliate Disclosure

Some links on this site may be affiliate links — including, for example, a link to the Institute for Integrative Nutrition (IIN), where I trained. If you click through and make a purchase, I may receive a small commission, at no extra cost to you. I only ever link to organisations and tools I've used myself and genuinely believe in.